Posts Tagged Scam|Betrug

The PayPal Scam: How PayPal deals with complaints|Der PayPal Betrug: Wie PayPal mit Beschwerden umgeht

My fight with PayPal is more or less over. Here's a very brief summary of what happened so far:

Long story short: I paid. I THEN phoned an attorney who told me that they would never do anything about it as the amount (1.600 €) won't be worth the extra trouble of suing me. Unfortunately, I couldn't claim my money back (I HAD to transfer it via bank transfer, they would not use direct debit as this way I would have been able to revoke the transaction – their specialty), so I pretty much lost what I used to make in a month in my last job…

“Fortunately”, PayPal is giving you plenty of advice what to do when you're not pleased with their “service”. Let me quote the important part for you (the e-mail was in German):

“Dies ist unsere abschließende Stellungnahme in dieser Sache. Sollten Sie mit dieser abschließenden Stellungnahme von PayPal nicht einverstanden sein, können Sie sich an folgende Stellen wenden um eine offizielle Beschwerde gegen PayPal vorzubringen:
– Europäisches Verbraucherzentrum Deutschland – Kiel Andreas-Gayk-Str. 15 D – 24103 Kiel
– Commission de Surveillance du Secteur Financier (CSSF) 110, Route d'Arlon, L-2991 Luxembourg
– UK Financial Ombudsman Service (FOS).
Sie haben außerdem innerhalb der nächsten 6 Monate die Möglichkeit, den Service des Ombudsmannes für Finanzfragen in Großbritannien zu nutzen. Informationen dazu finden Sie unter: http://www.financial-ombudsman.org.uk.

This is why PayPal recommends going to the Financial Ombudsman - they can't do shit.

In a nutshell: This is our final response, if you still feel like complaining go to one of these guys: […]. Another scammed eBay seller recommended using the Financial Ombudsman. I received my reply today, go check it out by clicking on the picture on the right.

I have to say: PayPal didn't disappoint and really redefines the meaning of customer support!

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PayPal Scam Update|Update zum PayPal-Betrug

I can provide you with an update regarding the PayPal Scam: PayPal is done investigating some amounts and they returned the money that belonged to me in the first place. Well, thanks. I still think the company is on the same level with organized crime, but that's still better than me chasing my money.

While searching for more background information regarding this topic, I came across several websites that deal with PayPal issues. Most notably, no-paypal.de [dash] a German website with quite a lot of useful information regarding PayPal. Some of their contents are rather eye-opening. You wouldn't believe what an ex-eBay Manager went through to make sure he would be protected by PayPal's seller protection. “Fast and easy” isn't the slogan that would apply to the measures he's taken.

Anyway, for the time being, I'm happy that I only have to chase 250,- € and not 750,- €. Let's see how that'll work out…

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