Posts Tagged Samsung

Kudos to the Samsung Support!|Kudos an den Samsung Support!

You should remember me going on about my new laptop and telling you all about the problems that almost drove me to insanity. I can give you an update and let you know that the machine was returned to me; with the problem seemingly fixed!

That was quite reasonable [dash] the machine was sent in last Thursday, so it should have arrived on Friday to Monday at the customer support. As it arrived here today, it only took the guys 1 – 2 workdays to fix the issue. That's certainly a plus, let's hope that I won't have any more issues with the new machine.

, ,

No Comments

My new laptop: Samsung Q330-Silver|Mein neuer Laptop: Samsung Q330-Silver

[singlepic id=4 w=300 h=251]

Doing live coverage of the WoW TCG Worlds 2008 with my Sony Vaio

I felt it was finally time to upgrade my laptop again. Having worked with my Sony Vaio VGN-CR190 for more than 3 years, I've kinda fallen behind a little. I had one horrible experience with my Sony laptop in those 3 years: The whole thing crashed after 11 months and 15 days, so at least I still had some warranty. I asked if I could still make use of it if I would send it in right away (although it might not arrive in time, shipping to the US takes time after all) and I was told that this was fine. Turned out that the support then claimed the problem was caused by me having dropped the laptop, but that's certainly not true… I had to pay for customs again, so the whole thing turned into a huge investment, but at least that was the only time something like that happened to me (granted, the power adapter broke down three times now and the whole laptop is sometimes shocking me as there seems to be electricity running through the frame…).

Having worked with the new laptop for a few days now, I have to reconsider my opinion about Sony. I mean, surely it wasn't great that the laptop broke after only a year, but then again, it worked fine in the first year. The Samsung laptop is causing troubles right from the beginning as the keyboard is acting a little funny. Sometimes, when I hit the space bar, the cursor jumps up one line.

[singlepic id=30 w=320 h=240 float=left]

You can imagine HOW annoying this is. I constantly have to delete what I typed after the cursor moved up accidentally and reposition it. To say it is slowing me down is an understatement. It is frustrating to no end and you lose almost all your motivation to do some sort of work with the laptop. I googled the problem, but most of the time, it was suggested that it has something to do with the TouchPad. However, the problem persisted after turning off the TouchPad and even after deinstalling the drivers completely…

Other suggestions, like a virus might be causing the issue, can also be discarded. I started the PC in safe mode and did a virus scan, so it seems extremely unlikely that it's any sort of an software issue. I guess the only way to get rid of the problem is waiting for the support to get back to me (I wrote to them twice) and sending in the machine. Let's see how much longer it will take Samsung to reply. I'll keep you people posted.

Update: Everything's working now! I connected an external USB keyboard to make sure the issue is caused by the hardware. However, everything worked out well. I disconnected the external keyboard and everything was still working! My best guess: I immunized the PC yesterday evening with Spybot – maybe that did the trick, but it only worked after rebooting (I didn't do that after immunizing)? Anyway, I'm gone writing novels now!

Update 2: The problems are back… however, at least I'm rather certain that it's a software issue now…

, , , ,

7 Comments